Patient Financial Services
You can contact Patient Financial Services in several ways
Phone
Call 860.696.6010, or toll-free at 888.271.8662, from 8 a.m. to 4:30 p.m., Monday - Friday
(voice mail is available after regular business hours).
Mailing Address
Correspondence regarding your bill can be sent to:
MidState Medical Center
Attn: Customer Service
P.O. Box 310912
Newington, CT 06131-0912
E-Mail
Please use this
contact form to send us an e-mail message. If you send an e-mail message to Customer Service, one of our professionals will respond to your query within 24 hours (except when the office is closed for weekends or holidays).
Counseling
Financial Counselors are available to assist families and patients with a variety of financial needs. We are able to assist those who are uninsured, underinsured, need financial assistance, or need to set up payment arrangements. The financial counseling staff may assist you with applying for different government programs, or give you advice on how to proceed. If you do not qualify for any type of government programs, we can review your financial status to see if you meet the guidelines for financial assistance.
As a courtesy, MidState Medical Center will submit bills to your insurance company and do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company, or supply additional information to them, for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.