Billing & Insurance Support

You can't always predict when you'll have to go to the hospital. But if you're scheduled for a procedure in advance, knowing what to expect can help make things go more smoothly.

Please be sure that you and your doctor, or Patients Account Department, have met any insurance pre-authorization requirements. The Patient Accounts Department will assist you in processing your insurance and hospital bill. 

As a courtesy to our patients, Hartford HealthCare submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.


As a courtesy and convenience to you, Hartford HealthCare has financial counseling that can assist you.

Customer service representatives for both the Acute Care Locations and HealthCare services are here to help you and your family with your financial questions.

Billing & Insurance

  • Patient Financial Services

    Phone:
    860.696.6010

    Toll-Free:
    888.271.8662

    Mailing Address
    Correspondence regarding your bill can be sent to:

    MidState Medical Center
    Attn: Customer Service
    P.O. Box 310912
    Newington, CT 06131-0912

    More Info >>

  • Financial Counselors

    Hours:
    Monday - Friday
    8 am - 4:30 pm

    Phone:
    203.694.8213

    Phone:
    203.694.8456

    More Info >>

  • Pay Your Bill Online